Shipping Policy
Below are the current shipping options available when purchasing from Nello:
Free Shipping (5-7 Business Days post carrier pickup) - Free on orders over $50 and subscriptions
Expedited Shipping (2-4 Business Days post carrier pickup) - $11.99
Dispatch Time
We ship from Utah, USA.
We aim to have all orders ready for carrier pickup the same business day if placed before 11 am MST (Mountain Standard Time). Orders placed after 11 am MST will be ready for carrier pickup the following business day.
We fulfill orders Monday through Friday and are closed on weekends and company holidays. Orders placed on Friday after 11 am MST or on weekends will not ship until the following business day (Monday) or the next business day during holidays.
*Please note that shipping time frames are based on the date the carrier picks up your order from our warehouse, not on the order placement date.*
*Please also note that once your order has been picked up by the carrier, shipping time frames are subject to change due to factors outside of our control. This includes, but is not limited to, weather delays, carrier holiday closures, high-volume periods, and any other unexpected circumstances that may impact delivery. We appreciate your patience and understanding in these situations and are always here to help if you have any concerns about your order.*
*THE ABOVE IS SUBJECT TO CHANGE DURING PEAK SALE TIMES*